Returns and Refunds
In the unlikely event that you're unhappy or dissatisfied with your order, you have the opportunity to return it and claim a full refund, including your initial postage costs.
If you receive your order and decide that you no longer want to keep it, you can return it to us within 14 days of delivery. Any items in the order must remain unopened and in their original packaging. Please email firstname.lastname@example.org and a member of our team will get back to you within 24 hours.
There are no charges or fees for returning unwanted goods to us. Returns are completely free but you will need to contact us before returning your items.
If any of your items have been damaged in transit, you can request a refund or replacement within 14 days of receiving your order. To do so, please email email@example.com as soon as you can (within 14 days of receiving your order).
A member of our team will get back to you within 24 hours and arrange for the items to be collected from your home address and returned to us.
There are no charges or fees for returning goods to us. Returns for damaged products are completely free but you will need to contact us before returning your items.
Humber Distribution Limited t/a FunnyFox.co.uk
IMPORTANT: Please ensure you have contacted us and confirmed a refund or replacement is in progress BEFORE sending your returns to the address above. If we receive items through the post, we are not always able to link them to a customer and so your items may be listed as 'lost' by our office team.